At RADIUS, we are dedicated to delivering products that not only meet but exceed the highest quality standards in oral care. As part of our commitment to transparency and customer satisfaction, we want to inform our community about an issue affecting a small batch of our Natural Biodegradable Silk Floss.
What Happened?
We recently discovered that a single batch of our Natural Biodegradable Silk Floss may experience higher-than-normal breakage during use due to a thinner thread. As our Silk Floss is made from 100% natural, hand-spun silk fibers, there can sometimes be slight variations between batches. While we rigorously test every batch to ensure it meets the requirements of the American Dental Association (ADA), this particular batch did not perform to our usual high standards.
Is it Safe to Use?
Absolutely! Despite the potential for increased breakage, this batch of Silk Floss remains safe to use. The issue only affects the strength of the floss, not its safety or effectiveness in cleaning between teeth. However, we understand that breakage during use can be frustrating, and we want to ensure that you have the best experience possible with our products.
What Should You Do?
If you’ve recently purchased our Natural Biodegradable Silk Floss, we encourage you to check the lot number on your packaging. You can find this number on the bottom or side of the box. If the number matches the affected batch and you’re experiencing breakage issues, we’d be happy to replace the product for you.
Simply reach out to us at contact@madebyradius.com with a photo of the lot number and let us know how many units you have on hand. We’ll take care of the rest and ensure you receive a replacement floss.
Moving Forward
Please note that this issue is limited to a single batch of floss, and no other lots—currently or in the future—are affected by this. We have taken additional steps to ensure that future batches of our Silk Floss maintain the high level of quality you’ve come to expect from us.
A Note About Natural Silk Floss
As a natural, hand-spun fiber, silk may occasionally exhibit slight variations in strength compared to machine-made floss. This is a unique characteristic of natural silk, and while we strive to minimize these variations, they are part of what makes silk a sustainable and environmentally friendly alternative to nylon floss.
Thank You for Being a Part of Our Community
Your satisfaction and loyalty mean the world to us. If you have any questions or concerns, please don’t hesitate to reach out to us at contact@madebyradius.com. We are always here to help.
Thank you for choosing RADIUS for your oral care needs!